Shefae – Egypt’s Medical Portal

Thank you for using “Shefae”. Your trust is very important to us, and we are committed to protecting the privacy and security of your personal information. The information you share with us helps us provide you with a great experience on “Shefae”. This privacy policy, along with the Terms of Use, defines the rules and general policies governing your use of our platform. Depending on your activity, you may also be asked to agree to additional terms and conditions when visiting our platform.

1.1 Shefae is committed to protecting user privacy. This privacy policy is designed to help you understand how we collect, use, and protect the information you provide to us. When you visit the Shefae website, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the site, we collect information about the web pages or doctors you view, websites or search terms that referred you to Shefae, and how you interact with the platform.

1.2 We also collect information when you register on Shefae, book an appointment with a doctor, or subscribe to our newsletter. When booking or registering, you may be asked to provide your name, email address, postal address, phone number, and date of birth (“personal information”).

1.3 We may also ask for payment details such as your credit or debit card information. After a transaction, this data (credit cards, social security numbers, financial details, etc.) is not stored on our servers.

1.4 You can request deletion of your information at any time or unsubscribe from emails by accessing your account settings or following the detailed instructions at the bottom of each email.

2.1 We use some of the information we collect to help detect potential risks and fraud (especially your IP address) and to improve and optimize our site — for example, by generating analytics about how users browse and interact with the platform, and by assessing the success of our marketing and advertising campaigns.

2.2 We also use personal information to fulfill bookings made through Shefae, communicate with you, detect potential risks or fraud, and provide you with information or advertisements related to our products or services in accordance with your preferences.

3.1 We strive to protect your information by applying international security standards and implementing a variety of safety measures to maintain the integrity of your personal data when you make a booking, enter personal details, or access your information.

3.2 Our website and application are regularly scanned for vulnerabilities to ensure your visit is as safe as possible. We use a Web Application Firewall to monitor and filter web traffic, detect common security weaknesses, and block them.

3.3 We provide the use of a secure server. All sensitive or credit information transmitted is sent via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers’ database, accessible only to those authorized with special access rights who are required to keep the information confidential.

3.4 All our data is password-protected and accessible only through multi-factor authentication. Only specific Shefae team members with defined roles can access collected data. When data is stored on our servers, it is pseudonymized and encrypted to maintain anonymity and provide an additional layer of security.

4.1 The retention period for personal data depends on the relevant legal retention period. Once that period expires, data is routinely deleted, provided it is no longer required for providing our services.

4.2 We process and store your personal data only for as long as necessary to fulfill the purpose for which it was collected. For example, if we have your email because we provide a service to you, we retain it for as long as we continue providing that service.

4.3 Generally, we retain your data until your account is deleted. You may view or request deletion of your data anytime from your account settings.

5.1 Cookies are small files transferred to your computer’s hard drive through your web browser (if you allow it) that enable the website or its service providers to recognize your browser and capture and remember certain information.

5.2 We use cookies to enhance your experience, analyze usage, and display personalized offers based on previous visits. Cookies help us collect aggregated data about site traffic and interactions so we can improve future experiences and tools.

5.3 You may choose to have your computer warn you each time a cookie is sent or disable cookies via your browser settings. However, disabling cookies may cause some services to not function properly.

6.1 We do not sell, trade, or otherwise transfer your personally identifiable information to outsiders. This does not include trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential. We may also disclose information when required to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

6.2 All payment details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.

7.1 We use Google Analytics features that include Display Advertising to generate demographic and interest reports via Google Analytics.

7.2 You can opt out of Google Analytics for Display Advertising and prevent your data from being used by visiting the Google Analytics opt-out page.

7.3 We use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies) to report how ad impressions, other uses of ad services, and interactions with these ads relate to visits to our website. You can learn more about Google Analytics advertising features by visiting the Google Analytics Privacy Policy page.

8.1 Our website may include or offer third-party products or services. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content or activities of these linked sites. However, we strive to protect the integrity of our site and welcome any feedback about these sites. We strongly encourage you to review the privacy policy and terms of use of every website you visit.

9. Your Rights 9.1 You have the right to confirm whether or not your personal data is being processed. You may contact us at any time to exercise this right.

9.2 You have the right to request details of the data we process, its categories, recipients, retention period, and to request correction, deletion, restriction, or objection to processing. You also have the right to lodge a complaint with a supervisory authority.

9.3 You have the right to update inaccurate information and complete incomplete data by providing a supplementary statement.

9.4 You have the right to request the erasure of your personal data without undue delay.

9.5 You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

9.6 You have the right to object at any time to the processing of your personal data. We will not process it further unless there are legitimate grounds to do so or for the establishment, exercise, or defense of legal claims.

9.7 You may withdraw your consent to the processing of your personal data at any time.

10.1 Please review the Terms of Use that define the disclaimers and limitations of liability governing the use of our website at: www.shefae.com

11.1 By using our website, you consent to our Privacy Policy.

11.2 Terms of Use and Privacy Policy may be updated or changed periodically to meet legal requirements and standards. We encourage you to visit this page frequently to stay informed of any changes. Updates take effect on the date they are published.